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Order status

FIXED
jamesrandom
Newbie
Posts: 4
Registered: ‎17-10-2018

Order status

I placed an order for (and paid for) fibre broadband on 8th October. The line installation was booked for 29th October but shortly after I received a support ticket saying this could not be booked (see below).

I am still waiting for confirmation that the installation has been booked for 29th or some other date. Is there any information available?

(Account name gingkonut, if that helps)

Question #183395804

We've been unable to place the order for your phone service.

Our support team will look to resolve this. You don't need to do anything.

[internal note]
System unable to place wlr3 order. Details are:

CLI:
Postcode: BS48 2DY
Order type: Provide
Error message: ...
Error Message : Timeout
Additional information:

2 REPLIES
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 165
Thanks: 22
Fixes: 8
Registered: ‎06-08-2018

Re: Order status

Fix

Hello @jamesrandom

 

I am sorry to hear you have had no updates regarding your order.

 

I have looked into your query and updated you via a ticket which you can view on your members portal by Clicking Here

 

Should you need any further assistance, feel free to ask.
 

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
jamesrandom
Newbie
Posts: 4
Registered: ‎17-10-2018

Re: Order status

Thanks very much for chasing that up.