Order status "checking your details"
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Order status "checking your details"
08-08-2017 9:45 PM
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Re: Order status "checking your details"
09-08-2017 1:30 PM
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Welcome to the community forums @Marksimons86
Apologies for the delays with your orders, it looks like this has been caused by the phone number that was on the account and hasn't been picked up by our provisioning team quite as quick as I would have liked to have seen.
Leave this with me and I'll make sure the orders are placed right away and get confirmation of this sent via your account shortly.
Thanks for your patience.
Re: Order status "checking your details"
10-08-2017 9:46 AM - edited 10-08-2017 9:46 AM
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Hi Harry, thanks for your reply.
Ref the below from an email, can you confirm that the broadband order will be placed today?
I have now placed an order to restart the stopped line at your property and this is expected to complete on10/08/2017. Once the phone line is active and fibre availability records have updated we can then place your broadband order and confirm your expected activation date once that order reaches a committed state.
I see there was a ticket raised on the 2 August which I was not notified about, and because of that I believe everything has been delayed, so if we can sort as quick as poss I'd be very grateful. I am without broadband at home and being self employed I rely on this for my business. Costing me to rent hot desks at the moment.
Thanks in advance PN
Re: Order status "checking your details"
10-08-2017 11:59 AM
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@Marksimons86 wrote:
can you confirm that the broadband order will be placed today?
That's right, I'm placing it right now
Re: Order status "checking your details"
10-08-2017 6:24 PM
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I've received an SMS from PN
"
Your broadband service is due to become active by midnight on 30/08/2017. Please don't set up your router until we confirm your service is active."
It's not really acceptable to wait a month since initial ordering for broadband.. the line has been connected so what's the hold up here? Again, it's really effecting my business.
Many thanks in advance
Re: Order status "checking your details"
12-08-2017 2:33 PM
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Re: Order status "checking your details"
25-08-2017 1:24 PM
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Hello, is there any way to speed up the connection of my broadband and bring the date forward? I've been waiting nearly 4 weeks for it now and its costing me an arm and leg to use an office with suitable internet as I would normally work from home. it seems like a very long time to wait even though my phone line is already connected for 2 weeks now!
Thanks in advance
Re: Order status "checking your details"
29-08-2017 8:44 AM
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Re: Order status "checking your details"
29-08-2017 1:46 PM
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Re: Order status "checking your details"
29-08-2017 5:15 PM
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Re: Order status "checking your details"
29-08-2017 5:20 PM
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Re: Order status "checking your details"
29-08-2017 5:24 PM - edited 29-08-2017 5:28 PM
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If your 'go live' date is today, it could take up to midnight. However, mine went 'live' around 6pm on my 'go live' date.
EDIT: Oppps, sorry Gandalf, looks like I posted at the same time.
Growing old is inevitable...But growing up is optional.
Re: Order status "checking your details"
29-08-2017 5:41 PM
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Go Live date the same as Activing your Broadband?
Activating your line
Broadband orders typically take a week to complete.
Your broadband order should complete on 30th Aug 2017 - After 12pm. Please note that this date can sometimes change. We'll let you know if this happens
Re: Order status "checking your details"
29-08-2017 5:46 PM
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Have a look at http://dslchecker.bt.com/
There should be an open order there with it's completion date.
Re: Order status "checking your details"
29-08-2017 5:51 PM
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It's a plusnet line, has been activated for a while now.
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