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Order status no communication

Posts: 3
Registered: ‎18-10-2020

Order status no communication

Ordered Broadband from Plusnet on 1st October... Payment taken next day. Had no communication and not received a router or any equipment. Cannot get in touch with anyone. Can someone from plusnet please sort this out. I've recently been hospitalised with coronary disease and can do without this stress.
Community Gaffer
Community Gaffer
Posts: 26,402
Thanks: 10,062
Fixes: 1,577
Registered: ‎21-04-2017

Re: Order status no communication

Thanks for your post @slippett 

I'm sorry for the delay with your order. Unfortunately due to a system issue we hadn't been able to automatically pass this on to our suppliers but I've manually submitted the order now and we'll confirm your transfer date within 24-48 hours. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi