Order rejected

[#1]

Ordered broadband on Saturday 17th October. A week later I hadn't heard anything so checked on help assistant and noticed there had been a question raised because there was no response from BT regarding the order. 

On Tuesday 3rd we had another update with an internal note saying the order is rejected and needs to be replaced. Again today there was another update staying it's being worked on as its rejected. 

We have moved house and had no broadband for 3 weeks. Now in lockdown we are unable to work from home because we have no WiFi so have to travel to work. 

Disappointed at the lack of updates, I just want clarity on the issue as we've been kept in the dark. 

[#2]

Moderators Note
This topic has been moved from ADSL Broadband to My Order.

[#3]

It’s probably worth chasing this up through a phone call on 0800 432 0200 to get it sorted

[#4]

Unfortunately its hard to phone up when the phone lines are only open whilst I'm at work!
Still haven't heard anything

[#5]

Thanks for your post @Zukoshouse and apologies for the delay.

I can see the existing provider at your property has put steps in place to stop the active services on 17/11/20. 

Unfortunately we'd need to wait until then before progressing your order with our suppliers. We'll contact you as soon as we can after then with an update on the progress and when you'll go live. Really sorry for the long delay.

[#6]

Rejected again as of the 18th November. Over a month of this now and it's getting tiresome. Told it would be able to advance as of the 17th and rejected again. Seems to be very little help

[#7]

Hi there and I'm sorry to see this, Anoush (Gandalf) is still working on this for you today and will update you shortly.