Order placed to upgrade to fibre yesterday but not convinced it went through

[#1]

I placed an order to upgrade to fibre yesterday.  When I look in my account it doesn't show an order number and the date shows as 01/01/1970... Also I was never given any dates of when the change will take place but had to pay postage for the router.  Is this normal?

[#2]

I'm just checking this for you.

[edit]

It looks like the upgrade is due to happen on the 16th.

You should receive the router before then.

[#3]

Thanks for your help

[#4]

No problems @csarmsby if there's anything else we can help with just let us know.