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Order placed to upgrade to fibre yesterday but not convinced it went through

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Newbie
Posts: 2
Registered: ‎09-02-2017

Order placed to upgrade to fibre yesterday but not convinced it went through

I placed an order to upgrade to fibre yesterday.  When I look in my account it doesn't show an order number and the date shows as 01/01/1970... Also I was never given any dates of when the change will take place but had to pay postage for the router.  Is this normal?

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Plusnet Help Team
Plusnet Help Team
Posts: 7,687
Thanks: 843
Fixes: 332
Registered: ‎01-01-2012

Re: Order placed to upgrade to fibre yesterday but not convinced it went through

I'm just checking this for you.

[edit]

It looks like the upgrade is due to happen on the 16th.

You should receive the router before then.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Newbie
Posts: 2
Registered: ‎09-02-2017

Re: Order placed to upgrade to fibre yesterday but not convinced it went through

Thanks for your help
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Plusnet Staff
Plusnet Staff
Posts: 2,178
Thanks: 377
Fixes: 119
Registered: ‎22-08-2015

Re: Order placed to upgrade to fibre yesterday but not convinced it went through

No problems @csarmsby if there's anything else we can help with just let us know.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button