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Order placed to upgrade to fibre yesterday but not convinced it went through

csarmsby
Newbie
Posts: 2
Registered: ‎09-02-2017

Order placed to upgrade to fibre yesterday but not convinced it went through

I placed an order to upgrade to fibre yesterday.  When I look in my account it doesn't show an order number and the date shows as 01/01/1970... Also I was never given any dates of when the change will take place but had to pay postage for the router.  Is this normal?

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3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,129
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: Order placed to upgrade to fibre yesterday but not convinced it went through

I'm just checking this for you.

[edit]

It looks like the upgrade is due to happen on the 16th.

You should receive the router before then.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
csarmsby
Newbie
Posts: 2
Registered: ‎09-02-2017

Re: Order placed to upgrade to fibre yesterday but not convinced it went through

Thanks for your help
Plusnet Staff
Plusnet Staff
Posts: 2,156
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: Order placed to upgrade to fibre yesterday but not convinced it went through

No problems @csarmsby if there's anything else we can help with just let us know.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff