Order placed for activation 27th Dec now changed to 8th Jan
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Order placed for activation 27th Dec now changed to 8th Jan
21-12-2017 4:34 PM
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Re: Order placed for activation 27th Dec now changed to 8th Jan
21-12-2017 4:49 PM
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Is this for fibre? If so an engineer will need to visit the cabinet to get you connected up, so that would likely be down to engineer availability.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Order placed for activation 27th Dec now changed to 8th Jan
26-12-2017 1:36 PM
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Welcome to the community forums @defiske8787
Sadly it is due to engineer availability. From a query line availability check at your address, there don't seem to be any recently stopped lines for us to restart so we're having to progress this as a new line installation.
In addition, engineer availability is also required to complete the work at the cabinet on the fibre side of things.
Apologies for the inconvenience caused.
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