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Order placed for activation 27th Dec now changed to 8th Jan

defiske8787
Newbie
Posts: 1
Registered: 21-12-2017

Order placed for activation 27th Dec now changed to 8th Jan

I ordered the unlimited fibre broadband package on Tuesday and booked a slot for 27th December AM to have it installed. On Wednesday I receive am email saying it has been changed to the 8th January AM. Why has this been changed? The line is active so why does it take so long to get the broadband working?
2 REPLIES
Superuser
Superuser
Posts: 2,883
Thanks: 576
Fixes: 5
Registered: 06-04-2007

Re: Order placed for activation 27th Dec now changed to 8th Jan

Is this for fibre?  If so an engineer will need to visit the cabinet to get you connected up, so that would likely be down to engineer availability.

Plusnet Help Team
Plusnet Help Team
Posts: 8,945
Thanks: 2,809
Fixes: 441
Registered: 21-04-2017

Re: Order placed for activation 27th Dec now changed to 8th Jan

Welcome to the community forums @defiske8787

Sadly it is due to engineer availability. From a query line availability check at your address, there don't seem to be any recently stopped lines for us to restart so we're having to progress this as a new line installation.

 

In addition, engineer availability is also required to complete the work at the cabinet on the fibre side of things.

 

Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team