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Order phone service

Khill1971
Hooked
Posts: 7
Registered: ‎15-10-2018

Order phone service

I have been waiting from oct 3rd for my phone and broadbabd . You took payment and said phone will be on from today its far too long how do i cancel and get refunded
6 REPLIES 6
Shep41
Pro
Posts: 430
Thanks: 163
Fixes: 6
Registered: ‎31-05-2017

Re: Order phone service

This date may have changed due to engineer availability . Pop your details in here and see if there is an open order
https://www.dslchecker.bt.com.

It should look something like this
Khill1971
Hooked
Posts: 7
Registered: ‎15-10-2018

Re: Order phone service

Why? Plusnet can take a payment of £35 as well as tell me it would be 10 working days from the 3rd and i cant cancel when still nothing has happened
Khill1971
Hooked
Posts: 7
Registered: ‎15-10-2018

Re: Order phone service

Iv tryed putting old number in and it says i dont have a BT number
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Order phone service

Hi @Khill1971,

 

I'm sorry to read that you feel nothing has happened. 

 

As per our ticket updates here you can see that we have been keeping you up to date regarding order progression.

 

We have also responded to your other post.

 

Thank you.

 

 

Khill1971
Hooked
Posts: 7
Registered: ‎15-10-2018

Re: Order phone service

Hi I'm confused as my phone line is not working and i was given a numbers from plusnet but I'm now being told it's with another provider? 

Tags (1)
deank
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: Order phone service

Hi @Khill1971

 

I can see that there has been an update on your ticket today.