Order over a month now
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Order over a month now
30-06-2018 9:24 AM
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Re: Order over a month now
01-07-2018 10:45 AM
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Hi there, I'm sincerely sorry to hear the set-up of your services hasn't gone as smooth as both you and us would have liked. It seems that on this occasion the automated system that progresses some account orders for us hasn't gone as planned on your account. My colleague is currently placing both phone/broadband order for you now and we should have committed dates for the services going live within the next 24 hours.
I am afraid though that there is a 10 working day minimum lead time so although we can't make the 7 days I'll be making sure from here the set-up of the services is monitored and goes as smoothly as possible moving forwards. I'm sorry if this isn't the answer you're looking to hear and I can confirm once we do have you up and running we'd be more than happy to look at applying a goodwill gesture given the large delay receives in the set-up. We'll be in touch within the next 24-48 hours once we know more in terms of committed dates .
Re: Order over a month now
01-07-2018 12:05 PM
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Re: Order over a month now
02-07-2018 11:58 AM
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Re: Order over a month now
02-07-2018 12:38 PM
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And also why is it going to take a further 14days when you do in less the 10days or am I being pushed behind other customers when I should be number 1 on list?
Re: Order over a month now
02-07-2018 7:09 PM
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Thank you for getting in contact. The cooling off period starts from the date when the agreement was made and not when the service goes live. Having a look at the order the 16th has been given to allow for a full 10 working days which is what our suppliers require for any new orders of this type. I hope this clarifies the situation. LeeY.
Re: Order over a month now
02-07-2018 7:58 PM
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Re: Order over a month now
03-07-2018 11:39 AM
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Thank you for getting back in contact. The cooling off period is not there to trial the service, It is there to allow any customer to withdraw from the contract if they want to amend or stop the agreement. Normally the 10 working days to get the services once the orders are placed would tally up to 14 days if weekends are included and would would not put any other customer in a better position. LeeY.
Re: Order over a month now
15-07-2018 6:20 PM
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Re: Order over a month now
16-07-2018 9:35 AM
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Re: Order over a month now
18-07-2018 5:31 PM
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Re: Order over a month now
18-07-2018 6:42 PM
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Hi @Gondo85,
Sorry to see that wasn't picked up following completion of your orders.
I raised a ticket on your account regarding this here: https://www.plus.net/wizard/?p=view_question&id=179108233
I hope this helps.
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