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Order not progressing

Clipper7
Newbie
Posts: 2
Registered: 06-03-2017

Order not progressing

I placed an order to change my home phone and install broadband on 6th February.  However whilst the phone has been changed over on 20th February I've still not received my router.  When I look at the order status is says that the line is still being checked.  How long will this take and when will I receive the router?

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Order not progressing

Hi there,

 

I am really sorry to hear this. I've looked into this and it seems that your router wasn't ordered automatically. I can see everything is live now so once you receive the router within the next few days you should be back online.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Clipper7
Newbie
Posts: 2
Registered: 06-03-2017

Re: Order not progressing

Thanks Anoush

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Order not progressing

No problems. Please feel free to give me a nudge if you have any further problems.
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support