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Order not been processed, nothing other than a letter in post 16 working days

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Dabbler
Posts: 13
Thanks: 1
Registered: ‎01-07-2016

Order not been processed, nothing other than a letter in post 16 working days

I signed up, got all the emails saying order would be processed etc, then got a letter "welcome to plusnet" and heard nothing since at all. When I look on my account, it says I am waiting for an answer to a question that has been raised . See txt below.

I have responded to this, asking what is going on, but still heard nothing. Is there some huge backlog?

 

This question has been raised because a Unlimited UK & Mobile Calls sign up was attempted, but failed because the telephone number ******** is already in use on another Unlimited UK & Mobile Calls account. Please verify that this is the case, and resolve any issues with the account to allow the customer to sign up.