In order for me to look into your account further can you please private message me your account username.
To answer the questions you have listed:-
1: You should firstly receive a 'Welcome Email' from us, this means your account has been created. There would be separate emails sent after that regarding your order.
2: When we process your order we will notify you of a live date. The live date will you are provided will be the earliest date we can connect you. There are several factors behind this, e.g Engineer availability around your postal area, the type of order we are processing, the line at your premises, etc.
3: That's right, once your broadband services have gone live, you can then order the TV package. This usually takes 1 business day to process, the YouView box is then dispatched and usually arrives within 2-3 working days.