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Order has been cancelled...??

katiet
Interested
Posts: 2
Registered: ‎09-11-2020

Order has been cancelled...??

I put an order in for fibre broadband on 2nd November, my phone line was activated on the 9th and on the same day my online account showed a message saying "There's been a problem progressing your broadband order. We'll get some more information on the problem and update this ticket with details as soon as we have them. [internal note] Order has been cancelled. Please check Install Diary and resubmit order once issue is resolved."

 

I haven't heard anything since - is my broadband order still going ahead?Huh

 

Thanks!

1 REPLY 1
katiet
Interested
Posts: 2
Registered: ‎09-11-2020

Re: Order has been cancelled...??

Still nothing from Plusnet...can't say I'm impressed so far.