cancel
Showing results for 
Search instead for 
Did you mean: 

Order failed/incomplete?

alexchatwin
Newbie
Posts: 4
Registered: ‎06-04-2020

Order failed/incomplete?

Hi - I should have been migrated on 24th (booked pre corona, wish I'd cancelled)

 

I've been without a phone line for over a week

 

The plusnet number just hang up, and I've been ignored on twitter

 

Help@

5 REPLIES 5
alexchatwin
Newbie
Posts: 4
Registered: ‎06-04-2020

Re: Order failed/incomplete?

For anyone struggling, I suggest persevering with the call centre. my order had been stuck after BT rejected the BB migration. Nothing would have happened if I hadn't called, hopefully I should get a phone line today

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,128
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Order failed/incomplete?

Thanks for getting in touch @alexchatwin and apologies for the delayed response.

I've chased this up for you and updated the account with more details.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
alexchatwin
Newbie
Posts: 4
Registered: ‎06-04-2020

Re: Order failed/incomplete?

Thanks Matthew - did I speak to you on monday? we have a phone line!

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,128
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Order failed/incomplete?

Thanks for getting back to us @alexchatwin

I'm afraid it wasn't but I'm glad to hear the phone is working

We're just waiting on the line records to update so we can place your broadband order

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
alexchatwin
Newbie
Posts: 4
Registered: ‎06-04-2020

Re: Order failed/incomplete?

Thanks - any idea why I never got a reply on twitter?