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Order due to go live yesterday but didnt happen

hoadinh33
Newbie
Posts: 2
Registered: ‎14-06-2019

Order due to go live yesterday but didnt happen

 

My broadband contract was due to go live yesterday, the 13rd. It hasn't. I'd received email from Plusnet to say that my phone service with them was now live. But there was no text message about my broadband service.  Can anyone help me?

Thanks.

 

2 REPLIES 2
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,131
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Order due to go live yesterday but didnt happen

Sorry to hear this @hoadinh33

I can see you've called in and we've manually activated your account which has got you online.

Let us know if you have any further issues

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
hoadinh33
Newbie
Posts: 2
Registered: ‎14-06-2019

Re: Order due to go live yesterday but didnt happen

Thanks, I contacted the support team and its up and running now