Order delays and confusion

[#1]

To clarify for you @Tomra there is an appointment scheduled for tomorrow AM for you. 

[#2]

thanks @JOLO . @OllieC Thats our BT openreach visit done, Do you guys now just kickstart the connection for the fibre?

[#3]

Hi @Tomra,

The order closed down about 2:15 this afternoon and the account's now active so you should be able to connect! Can you let us know if you have any further problems?

[#4]

Hi @OllieC Just a quick one mate. I believe 10 working days have passed now. I havent got my reward card. Can someone have a quick look at that please. 

[#5]

Hi @Tomra,

I've taken a look into this one today and raised a ticket on your account concerning this. The ticket can be accessed here. Please let us know once you've had the chance to respond to the ticket and we'll pick this back up for review as soon as possible.

[#6]

Thanks @TheMightyAJ I’ve checked all through my inbox and junk and can’t see that email. Would you kindly re-send and let me know when that’s been done and I’ll let you know if it comes through

[#7]

Hi @Tomra

Thanks for getting back to us and letting us know.

If you would like as you can't see the email we can auto-redeem it for you at this end? This would bypass the email side of the redemption process, something that can be offered in certain circumstances.

If you could respond to this thread to let us know and we can process this for you.

[#8]

@Warwick that would be perfect if you could do that, would save a bit of hassle. Cheers!

[#9]

Hi @Tomra

Not a problem, That's been done and you should receive your offer within the next 30 days.

If you have any other questions just let me know.