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Order delays and confusion

Plusnet Help Team
Plusnet Help Team
Posts: 834
Thanks: 220
Fixes: 47
Registered: ‎06-08-2018

Re: Order delays and confusion

To clarify for you @Tomra there is an appointment scheduled for tomorrow AM for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Tomra
Dabbler
Posts: 12
Registered: ‎14-08-2019

Re: Order delays and confusion

thanks @JOLO . @OllieC Thats our BT openreach visit done, Do you guys now just kickstart the connection for the fibre?

Plusnet Help Team
Plusnet Help Team
Posts: 834
Thanks: 220
Fixes: 47
Registered: ‎06-08-2018

Re: Order delays and confusion

Hi @Tomra,

 

The order closed down about 2:15 this afternoon and the account's now active so you should be able to connect! Can you let us know if you have any further problems?

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Tomra
Dabbler
Posts: 12
Registered: ‎14-08-2019

Re: Order delays and confusion

Hi @OllieC Just a quick one mate. I believe 10 working days have passed now. I havent got my reward card. Can someone have a quick look at that please. 

Plusnet Help Team
Plusnet Help Team
Posts: 875
Thanks: 102
Fixes: 37
Registered: ‎26-03-2018

Re: Order delays and confusion

Hi @Tomra,

I've taken a look into this one today and raised a ticket on your account concerning this. The ticket can be accessed here. Please let us know once you've had the chance to respond to the ticket and we'll pick this back up for review as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Tomra
Dabbler
Posts: 12
Registered: ‎14-08-2019

Re: Order delays and confusion

Thanks @TheMightyAJ I’ve checked all through my inbox and junk and can’t see that email. Would you kindly re-send and let me know when that’s been done and I’ll let you know if it comes through
Plusnet Help Team
Plusnet Help Team
Posts: 592
Thanks: 82
Fixes: 28
Registered: ‎06-08-2018

Re: Order delays and confusion

Hi @Tomra

 

Thanks for getting back to us and letting us know.

If you would like as you can't see the email we can auto-redeem it for you at this end? This would bypass the email side of the redemption process, something that can be offered in certain circumstances.

 

If you could respond to this thread to let us know and we can process this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team
Tomra
Dabbler
Posts: 12
Registered: ‎14-08-2019

Re: Order delays and confusion

@Warwick that would be perfect if you could do that, would save a bit of hassle. Cheers!
Plusnet Help Team
Plusnet Help Team
Posts: 592
Thanks: 82
Fixes: 28
Registered: ‎06-08-2018

Re: Order delays and confusion

Hi @Tomra

 

Not a problem, That's been done and you should receive your offer within the next 30 days.

If you have any other questions just let me know.

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team