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Order delayed on day of activation

asmamg28
Dabbler
Posts: 18
Thanks: 5
Registered: ‎14-09-2020

Re: Order delayed on day of activation

Thank you. I have responded to the ticket with my availability for this week and the following.
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,341
Fixes: 1,603
Registered: ‎21-04-2017

Re: Order delayed on day of activation

Cheers, I've messaged you back over there

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
asmamg28
Dabbler
Posts: 18
Thanks: 5
Registered: ‎14-09-2020

Re: Order delayed on day of activation

I’ve replied back with the availability of any additional adults in my household during this week

Thanks
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,341
Fixes: 1,603
Registered: ‎21-04-2017

Re: Order delayed on day of activation

Looks like I responded at the same moment you posted Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,341
Fixes: 1,603
Registered: ‎21-04-2017

Re: Order delayed on day of activation

Hi @asmamg28

I've got the phone order expedited for you now and I've confirmed the new appointment details onto the ticket.

Your broadband may not go live on the same day as it's incredibly difficult to expedite a simultaneous order due to the way that they progress in the supplier systems, but I'll request the broadband's fast tracked separately, once your phone order's completed if the broadband doesn't follow suit automatically. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet