Order confusion
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Order confusion
on 16-08-2016 11:52 AM - last edited on 16-08-2016 12:11 PM by Mav
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Hello, after some problems relating to my broadband order, the last communication I had from Plusnet was that my order had been delayed and that I shouldn't expect the Openreach engineer to visit until 24th August at the earliest. Imagine my surprise, just now when I received a text message from Openreach saying that their engineer would indeed be visiting tomorrow on the 17th August. Please could someone look into my case and tell me definitively whether I can expect the engineer to visit tomorrow. Thanks in advance,
Carl (user name: [Removed]
Moderator's note by Mike (Mav): User name removed from a public forum to an area that staff can see.
Re: Order confusion
16-08-2016 12:29 PM
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I've checked the order directly with Openreach and there's nothing showing that we can see for tomorrow. The appointment is booked in for the 25th.
Appointment date: 25/08/16 Appointment Slot: PM
Re: Order confusion
16-08-2016 1:39 PM
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Hmm... well I received a text message at 10:36 this morning which read: "Hi Openreach here, a reminder our engineer will visit you on 17/08/16 between 01:00 pm and 06:00 pm. To cancel, please contact your service provider." Clearly someone at Openreach believes that an engineer will visit me tomorrow. Given the confusion that has already arisen over my order, I am inclined to wait for a visit tomorrow - if someone turns up great, if not I'll just have to wait till next week.
Re: Order confusion
16-08-2016 3:11 PM
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Yeah we've checked our suppliers trackers and it's showing for the 25/08/16 because of the delay due to the routing issue. If an engineer does arrive tomorrow then I will be surprised but it will be a bonus and please let us know if one does arrive.
Re: Order confusion
17-08-2016 3:16 PM
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Power ON
Broadband FLASHING
Internet DARK
WiFi ON
The engineer said that I want to see four steady lit bulbs, so presumably something still needs to happen at your end. Over to you!!...
Re: Order confusion
17-08-2016 4:45 PM
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OK, we have checked with our suppliers and they have still not got anything coming through for today which is strange.
Can you plug a phone into the socket and see if there is a dial tone?
Re: Order confusion
17-08-2016 5:24 PM
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Re: Order confusion
17-08-2016 5:27 PM
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Re: Order confusion
17-08-2016 6:24 PM
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We've not sent any text messages on the account and the phone number is blank on there. I wonder if we're looking at a different account, can you private message me the phone number you've been given.
Please send me a private message
Re: Order confusion
18-08-2016 11:34 AM
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Just as a public update to this thread, the confusion has arisen based on what happened in this thread:
https://community.plus.net/t5/My-Order/Welcome-email/m-p/1352668
The OP actually has a different username that the orders are progressing fine on and this is what's caused the 'delays' on the other account as the line at that premises is already in use.
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