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Order confirmed 25th April. Result=silence.

RugMonkey
Newbie
Posts: 2
Registered: 18-06-2016

Order confirmed 25th April. Result=silence.

As per the heading, initial payment taken and since then nothing.

I hope my 14 day refusal dates from the time of connection.

I'm not getting good vibes from the slowness of movement, and lack of explanation.

 

T.I.A.

 

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 645
Thanks: 137
Fixes: 29
Registered: 17-10-2015

Re: Order confirmed 25th April. Result=silence.

Good Morning, 

 

I'm sorry about the lack of updates, it seems our automated systems hadn't placed the takeover as there are 2 lines showing at your address with your current provider, I have passed this back internally to be looked into as it should have flagged the problem to us.

 

I've emailed your previous provider and requested they identify which of the 2 lines are yours, once we receive a response we can get the ball rolling for you and get you over 14 days from when they respond to us, with it being a weekend however I wouldn't expect a response til around midweek at the earliest depending on how quickly the provider processes our request.


 Paul Tarr
 Plusnet Network Operations
RugMonkey
Newbie
Posts: 2
Registered: 18-06-2016

Re: Order confirmed 25th April. Result=silence.

I've got two lines and 2 providers

01892 XXX068 is with Sky. Moving to you.

01892 XXX962 is with Talktalk. Staying as they've been 100% reliable since they were Tiscali.

Both are bog standard Broadband with Telephone. I'm moving 1 to fibre, then the other. I used to share my house, now I don't, but found I liked having 2 lines etc.

 

 

Plusnet Staff
Plusnet Staff
Posts: 645
Thanks: 137
Fixes: 29
Registered: 17-10-2015

Re: Order confirmed 25th April. Result=silence.

Thanks for that, both line identifiers were listed as owned by the same provider, which is odd to say you have 2 different providers, I'll make sure the correct line is identified shortly however Smiley 

 

I am one for multiple lines myself, load balanced with failover to single routes if any drops occur 


 Paul Tarr
 Plusnet Network Operations