Order confirmed 25th April. Result=silence.
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- Order confirmed 25th April. Result=silence.
Order confirmed 25th April. Result=silence.
18-06-2016 3:29 AM
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As per the heading, initial payment taken and since then nothing.
I hope my 14 day refusal dates from the time of connection.
I'm not getting good vibes from the slowness of movement, and lack of explanation.
T.I.A.
Re: Order confirmed 25th April. Result=silence.
18-06-2016 9:05 AM
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Good Morning,
I'm sorry about the lack of updates, it seems our automated systems hadn't placed the takeover as there are 2 lines showing at your address with your current provider, I have passed this back internally to be looked into as it should have flagged the problem to us.
I've emailed your previous provider and requested they identify which of the 2 lines are yours, once we receive a response we can get the ball rolling for you and get you over 14 days from when they respond to us, with it being a weekend however I wouldn't expect a response til around midweek at the earliest depending on how quickly the provider processes our request.
Re: Order confirmed 25th April. Result=silence.
19-06-2016 1:02 AM - edited 19-06-2016 1:05 AM
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I've got two lines and 2 providers
01892 XXX068 is with Sky. Moving to you.
01892 XXX962 is with Talktalk. Staying as they've been 100% reliable since they were Tiscali.
Both are bog standard Broadband with Telephone. I'm moving 1 to fibre, then the other. I used to share my house, now I don't, but found I liked having 2 lines etc.
Re: Order confirmed 25th April. Result=silence.
19-06-2016 12:32 PM
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Thanks for that, both line identifiers were listed as owned by the same provider, which is odd to say you have 2 different providers, I'll make sure the correct line is identified shortly however
I am one for multiple lines myself, load balanced with failover to single routes if any drops occur
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