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Order cancelled

Robsretros
Newbie
Posts: 4
Registered: ‎08-07-2020

Order cancelled

I ordered your phone/broadband package on 5/7/2020 and payed. I received an installation date of 20/7/2020 soon after.Today I have received an email saying that I have cancelled the order. This is not true.
What's going on?
5 REPLIES 5
Robsretros
Newbie
Posts: 4
Registered: ‎08-07-2020

Re: Order cancelled

Dear Mr Coughlin,

Account username: robsretros

We can confirm that your order for Home Phone has now been cancelled
Baldrick1
Moderator
Moderator
Posts: 8,303
Thanks: 3,754
Fixes: 269
Registered: ‎30-06-2016

Re: Order cancelled

@Robsretros 

Have you been contacted by your current supplier who have interpreted the discussion as an agreement that you will stay with them? 

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Robsretros
Newbie
Posts: 4
Registered: ‎08-07-2020

Re: Order cancelled

I haven't got a current supplier. I've only just moved in.
dvorak
Moderator
Moderator
Posts: 27,775
Thanks: 5,793
Fixes: 1,399
Registered: ‎11-01-2008

Re: Order cancelled


Moderators Note


This topic has been moved from Everything Else to My Order 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
GroovyG
Dabbler
Posts: 10
Registered: ‎14-06-2020

Re: Order cancelled

Count yourself lucky and sign up elsewhere as this mob are a shambles however good luck getting your money back, they took my money, never gave me a service and weeks later I'm still chasing my promised refund, from my still ongoing experience Plusnet are simply con artists.