Order cancelled
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Order cancelled
09-11-2016 11:18 AM
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Good morning,
My line was activated today, and i have revived a message saying:
There's been a problem progressing your broadband order.
We'll get some more information on the problem and update this ticket with details as soon as we have them.
[internal note]
Order has been cancelled. Please check Install Diary and resubmit order once issue is resolved.
Can you please tell me whats happening and when my fiber will be active, thanks
Re: Order cancelled
09-11-2016 11:22 AM
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Re: Order cancelled
09-11-2016 11:23 AM
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Re: Order cancelled
09-11-2016 11:25 AM
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It usually takes 24-48 hours for the records to update and the line to reflect fibre availability, from there we'll get the order placed and confirm the activation date, the actual date is based on engineer availability to complete the fibre connection at the local cabinet.
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