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Order broadband - meant to be activated today

FIXED
underwatch1210
Interested
Posts: 2
Registered: ‎07-09-2016

Order broadband - meant to be activated today

Ordered broadband on 22nd August, and it is supposed to be activated today. Is there any particular time that this could happen from because I'm obviously pretty desperate to get it activated asap!

 

Thanks!

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4 REPLIES 4
Browni
Aspiring Hero
Posts: 2,566
Thanks: 972
Fixes: 52
Registered: ‎02-03-2016

Re: Order broadband - meant to be activated today

Anytime up unti midnight unfortunately.

Welcome to the forum!
SpendLessTime
Aspiring Hero
Posts: 2,854
Thanks: 852
Fixes: 82
Registered: ‎21-09-2009

Re: Order broadband - meant to be activated today

@underwatch1210

Just to add, have you checked  since the order was placed that it is definitely happening today? Sometimes orders fail, and Plusnet don't tell the customer (as they don't check for it).

If I was you, I'd either phone, Chat (you need to stop any ad blocking software first), Twitter or Facebook to find out it is really going to happen. Sorry to sound a pessimist but this thing happens too often.

Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Order broadband - meant to be activated today

Fix

If I was you, I'd either phone, Chat (you need to stop any ad blocking software first), Twitter or Facebook to find out it is really going to happen. Sorry to sound a pessimist but this thing happens too often.

I'll take a look, don't worry about contacting us on the other methods.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Order broadband - meant to be activated today

The orders are showing as complete, have you plugged your router in?

 

I can see you got online earlier this morning.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.