I upgraded my broadband to Unlimited Fibre Extra from Unlimited Fibre on the 22nd March 2020. I have a confirmation email on this date and my account says Unlimited Fibre Extra but my internet speed didn't change from my usual 20-22 Mbps to the estimated 48-60 Mbps. 20 Mbps is well below my new guaranteed speed. I am also being charged the more expensive out-of -contract rate and not the amount quoted to me for the upgrade.
Please respond as i have been trying for days to get in contact but am ignored on twitter (Plusnets requested method of contact) and no one is answering any phone number i try on your website.
account name: [Removed]
Thank you Malcolm
Moderator's note by Dick (Strat): Personal information removed from a public forum (to an area that staff can see).
Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.
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