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Order Update?

Tracey848
Dabbler
Posts: 10
Registered: ‎25-08-2018

Order Update?

Just wanted to get an update on my broadband order

 

Have not heard anything since i ordered the upgrade

11 REPLIES 11
jab1
Legend
Posts: 16,964
Thanks: 5,422
Fixes: 253
Registered: ‎24-02-2012

Re: Order Update?

@Tracey848 When did you order the upgrade? From what to what? Have you checked your Members Centre for tickets?

John
Tracey848
Dabbler
Posts: 10
Registered: ‎25-08-2018

Re: Order Update?

theres only an ancient ticket from last August which i think they forgot to close, nothing new

jab1
Legend
Posts: 16,964
Thanks: 5,422
Fixes: 253
Registered: ‎24-02-2012

Re: Order Update?

Ok. And the other questions?

John
Tracey848
Dabbler
Posts: 10
Registered: ‎25-08-2018

Re: Order Update?

i placed the upgrade a week ago and it was due to kick in today but so far nothing. i know it could be at any time but the last time this happened, there was no news until i asked. turned out the cabinet was full on that occasion

jab1
Legend
Posts: 16,964
Thanks: 5,422
Fixes: 253
Registered: ‎24-02-2012

Re: Order Update?

So, are you upgrading from from Fibre Unlimited to Fibre Unlimited Extra, or to Full Fibre?

John
Tracey848
Dabbler
Posts: 10
Registered: ‎25-08-2018

Re: Order Update?

I moved house in September and i signed up for unlimited FTTC but was told the cabinet was full, so had to settle for copper. I have checked the cabinet status every week since then and last week, the cabinet said space was available. When I checked the plusnet website, it confirmed i could upgrade. So now i just want confirmation that its going to happen today as stated.

jab1
Legend
Posts: 16,964
Thanks: 5,422
Fixes: 253
Registered: ‎24-02-2012

Re: Order Update?

Ah, OK. If you have not received any confirmed notification, I would call Plusnet as a move from ADSL to FTTC requires Openreach involvement, and they are a little behind with operations. It sounds as though your upgrade may have been delayed.

John
Tracey848
Dabbler
Posts: 10
Registered: ‎25-08-2018

Re: Order Update?

its just a shame you have to call them for everything. the live chat used to be great in the past but now its useless

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,872
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Order Update?

Hi @Tracey848 I've just checked and your upgrade is set to go ahead on 1/3/23 this is as Openreach weren't able to commit to the date of 24/2/23 that we'd originally requested. 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Tracey848
Dabbler
Posts: 10
Registered: ‎25-08-2018

Re: Order Update?

Hi Adam

 

that's great thanks. one of your colleagues confirmed this on the phone.

 

i hope everything goes well, as i have just checked the availability for the cabinet and it no longer says available.

 

i don't suppose you have any updates?

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,872
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Order Update?

Hi Tracey! I've just had a look for you and your connection is still due to go live today, it can do so at any time right up until 23:59. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team