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Order Tracker stuck at 'Checking Your Line'

aforrester08
Newbie
Posts: 2
Registered: 3 weeks ago

Order Tracker stuck at 'Checking Your Line'

I recently moved into a flat and ordered WiFi a week ago, paid the first month and set a direct debit the same day. However I have not heard anything since then and the order tracker has not moved from Checking Your Line since the day I ordered it 7 days ago. I have read that sometimes the previous provider for the flat hasn't closed the line yet and that can cause the long wait. Is there anyway to get an update on what is happening or way to move this order forward. Thanks in advance.

3 REPLIES 3
BadWolf24
Plusnet Help Team
Plusnet Help Team
Posts: 52
Thanks: 12
Fixes: 8
Registered: ‎01-12-2020

Re: Order Tracker stuck at 'Checking Your Line'

Hi @aforrester08. Thank you for your message. I have sent you an email and text regarding your orders and will keep you updated. Chris - Leeds.

 Chris Fitzsimmons
 Plusnet Help Team
aforrester08
Newbie
Posts: 2
Registered: 3 weeks ago

Re: Order Tracker stuck at 'Checking Your Line'

Hi Chris, thanks for the quick reply and progressing it manually. Can see your email so let me know tomorrow if you have an updates.

 

Cheers

BadWolf24
Plusnet Help Team
Plusnet Help Team
Posts: 52
Thanks: 12
Fixes: 8
Registered: ‎01-12-2020

Re: Order Tracker stuck at 'Checking Your Line'

Hi again. Absolutely @afforester08. I'll be in touch. Chris

 Chris Fitzsimmons
 Plusnet Help Team