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Order Stuck - No updates

Newbie
Posts: 2
Thanks: 1
Registered: ‎05-10-2020

Order Stuck - No updates

I placed an order for fibre broadband on 22nd September,

 

On the 24th September I received a message saying "We have been notified of a change on your order by our suppliers. One of our team will be looking in to it, and will be in touch."

 

After chasing I got another message on 30th September saying "We are still processing your phone order we will be in touch"

 

Can someone please let me know what is causing the delay in the phone order and give an indication of when my broadband order is likely to be completed?

 

I have moved in to a new property and need this broadband in place for working from home. In the meantime I have had to order an unlimited data SIM card to tether from however this is not ideal!

 

 

1 REPLY 1
Newbie
Posts: 2
Thanks: 1
Registered: ‎05-10-2020

Re: Order Stuck - No updates

Called customer services today after still not getting any response via the ticketing system. Took about 1/2 hour to get through and the advisor was very helpful.

 

Should be getting a date today for go live and router is on its way.

 

It would be better if plusnet were more proactive in updating orders/ticket information though.