Get our superfast unlimited fibre broadband
Great-value deals on unlimited broadband
Flexible and affordable sim only deals with no contract
Our network reaches over 99% of the UK, so we've got you covered
Low on minutes, data or texts? Just add one of our bolt-ons
Quick and easy access to your account, services, bills and tools
View and manage your mobile account, tariff and usage
I placed an order for fibre broadband on 22nd September,
On the 24th September I received a message saying "We have been notified of a change on your order by our suppliers. One of our team will be looking in to it, and will be in touch."
After chasing I got another message on 30th September saying "We are still processing your phone order we will be in touch"
Can someone please let me know what is causing the delay in the phone order and give an indication of when my broadband order is likely to be completed?
I have moved in to a new property and need this broadband in place for working from home. In the meantime I have had to order an unlimited data SIM card to tether from however this is not ideal!
Called customer services today after still not getting any response via the ticketing system. Took about 1/2 hour to get through and the advisor was very helpful.
Should be getting a date today for go live and router is on its way.
It would be better if plusnet were more proactive in updating orders/ticket information though.