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Order Still not processed

Posts: 2
Registered: ‎01-07-2021

Order Still not processed

It's been 2 weeks since I made my order, have heard nothing back and still says my order is processing?
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Order Still not processed

Hi @Nickyburch


Welcome to our Community Forum Smiley


I've had a look into the account and can see that at the time you signed up, your previous provider had already placed a pending cease order on the line. This is likely to have happened if you contacted them to cancel, before signing up with ourselves. This is a common situation.


What isn't common though, is that our system did not kick out a ticket to advise you, and ourselves on this, so the account just didn't progress until now.


I've now manually placed the orders to restart the line at your property with a phone and Broadband service, and a confirmed activation date will be issued within the next 48 working hours all being well Smiley . There's a slight issue with the number though, so we've had to provision your line with a temporary number for now, but once the line is active, our Provisioning Team will be placing a separate order to get your original number back. Pl,ease accept our apologies for the inconvenience that this will inevitably cause.

 Plusnet Help Team - Leeds