Order Progress?
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Order Progress?
03-07-2020 10:10 AM
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I signed up on the 16th for unlimited fibre, got all the confirmation e-mails pretty much immediately, however still awaiting an activation date - how long is this likely to take? Current line is with BT (just out of contract) so I wouldn't envisage any issues.
On a more positive note the mobile port went amazingly quickly...
Cheers, Martin
Re: Order Progress?
09-07-2020 11:33 AM
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Still no sign of any actual progress....apart from a phone call (that I missed) and a mail saying the request/order had been passed to "our supplier", presumably Openreach in this case.
Re: Order Progress?
12-07-2020 12:28 PM
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Thanks for getting in touch @martins321
I'm sorry for the delay and the problems with your order. I've passed this to the relevant team to progress and I've added a reply onto the support ticket via your account you can view and respond to by going Here. This should be picked up within the next 24 hours. I'm keeping a close eye on this for you and I'll check back on the progress today or tomorrow at the latest.
Re: Order Progress?
12-07-2020 1:31 PM
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Update added to support ticket RE phone usage.
Re: Order Progress?
12-07-2020 1:34 PM
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