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Order Placed - 03/01/2019

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mw1
Newbie
Posts: 1
Registered: ‎16-02-2019

Order Placed - 03/01/2019

A quick message for anyone from PlusNet, If I may.

Order placed at the beginning of the year to move broadband supply to PlusNet. Had the welcome letter, checked regularly for progress...... and nothing.

Now being charged an extortionate sum by my current supplier as I am out of contact.

"We will take care of everything to activate your new service, including contacting your old provider. We will keep you updated along the way......."

I don't know, can I cancel, it is clearly all too difficult, and is there a particular reason why you can only email PlusNet as a business customer?

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 385
Thanks: 57
Fixes: 22
Registered: ‎23-01-2018

Re: Order Placed - 03/01/2019

Hi mw1@

 

Please accept my sincerest apologies for the delay in your provide.

 

I have conducted a full investigation and provided an update for you here

 

If you have any further queries please feel free to get back in touch as we will be more than happy to help.

 

Kind Regards

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team