Order Confusion
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Order Confusion
10-01-2020 7:45 AM
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I signed up to switch from BT to Plusnet last night. My broadband/phone contract with BT doesn't end until 12/02.
I was told on the Plusnet chat that if I choose a migration date of 12th February nothing would switch until then.
I have had email today from BT saying that "We're sorry to hear that you are thinking of moving your phone line and broadband..". The email goes on to say that the move date is 23/1, I will incur £13 odd charges as I am leaving in contract.
Does this mean that I will have both phone/broadband from 23/1? If not..
When I put 12th Feb as migration date what does this mean - is that the date broadband will be moved over? If the phone line moved 23/1 and Broadband 12/2 will I not have internet access for that inbetween time?
Any advice will be appreciated as I am very confused as to how the order will progress....
Re: Order Confusion
10-01-2020 5:23 PM
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Hi there and thanks very much for transferring over to us!
It looks like we owe you an apology! I'm really sorry you were given 12/2/20 as the date for the transfer of services, it is actually due to take place on 23/1/20.
I'll pass on some feedback for the agent that wrongly advised you . Please do get back to me if there's anything else we can help with.
Re: Order Confusion
10-01-2020 6:25 PM
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Many thanks
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