On the 21st July, I placed an order for the house we're moving to. I was told I needed an engineer to come out as the line was deactivated. I paid for this and booked it for the 17th August.
I then received a phone call on the 27th July saying I didn't actually need an engineer appointment unless I wanted the line moving. I told the person who phoned that I would check with the landlord where the phone point was and get back in touch. This was confirmed by email. I emailed back a few days later to say I was waiting to hear from my landlord, but this email didn't accept replies. I got another email on the 31st July repeating the same information. I never received another phone call and I could not get in touch by chat as it has been down for weeks now apparently.
I heard back from my landlord on the 8th August, so as I rang the helpline to confirm. I was then told my order had been CANCELLED due to a "systems error". I received no notification of this happening. I have had no refund for my engineer appointment that was booked. I was told my activation of my line may well be delayed past the 17th. I received texts on the 9th August saying my phone line would be active on the 20th August and my broadband by midnight on the 21st.
Now I cannot call as the phone lines are all down. I need someone to contact me today and rectify this. I have paid for the 17th. The broadband must be active on the 17th.