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Open order date - DSL Checker?

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Grafter
Posts: 33
Thanks: 6
Registered: ‎01-05-2019

Open order date - DSL Checker?

Hi everyone.

 

I'm in the process of changing over from Plusnet ADSL to Fibre. I placed my order on 18th April and according to DSL Checker the order is due to be completed by 8th of May. Now I'm presuming that this could be anytime up to the 8th of May - is this correct? Also, I've not heard anything from Plusnet since I placed the order apart from receiving my One Hub router. Can someone give me a more specific date? It's just that 3 weeks seems rather a long time for a change over. Cheers in advance.

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All Star
Posts: 1,279
Thanks: 305
Fixes: 13
Registered: ‎28-02-2017

Re: Open order date - DSL Checker?

@Tone24 

FTTC requires an engineer to visit the cabinet in order to make the connection so the date is dependant on engineer availability. May 8th would appear to be your order date.

 

Brian

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Grafter
Posts: 33
Thanks: 6
Registered: ‎01-05-2019

Re: Open order date - DSL Checker?

Thanks for that, Brian. I'm aware that Openreach have to visit the cabinet. I was rather hoping that 'by the 8th of May' didn't mean 'on the 8th of May' and that I might possibly be connected to the fibre network before that date. 3 weeks is rather a long time. Anyway, I suppose it is what it is and I'll just have to wait.

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All Star
Posts: 1,279
Thanks: 305
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Registered: ‎28-02-2017

Re: Open order date - DSL Checker?

@Tone24 

You could also look at your PlusNet Members page. Login and then see if there's anything showing under "View my Questions" or My Order.

 

Brian

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Grafter
Posts: 33
Thanks: 6
Registered: ‎01-05-2019

Re: Open order date - DSL Checker?

Nothing has been added since I place the upgrade order.

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Plusnet Help Team
Plusnet Help Team
Posts: 8,012
Thanks: 948
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Registered: ‎01-01-2012

Re: Open order date - DSL Checker?

Thanks for getting in touch @Tone24

I'm afraid that the 8th of May is the date the order is due to complete on rather than by.

This will most likely be due to engineer availability in your area

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Grafter
Posts: 33
Thanks: 6
Registered: ‎01-05-2019

Re: Open order date - DSL Checker?

Thanks for that, Matthew. I don't suppose they can be geed up from your end, so to speak? It's just that 3 weeks seems a long time to wait.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,520
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Registered: ‎21-04-2017

Re: Open order date - DSL Checker?

Thanks for getting back to us.

Unfortunately there's not much we can do to speed this up, because when we placed the order we requested a completion date of 29/04/2019 which was then pushed back.

Let us know how your upgrade goes on the day.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Grafter
Posts: 33
Thanks: 6
Registered: ‎01-05-2019

Re: Open order date - DSL Checker?

What a shame that it was pushed back, Galdalf. Anyway, thanks for your reply and the same goes to everyone else too.

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Plusnet Help Team
Plusnet Help Team
Posts: 17,520
Thanks: 5,448
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Registered: ‎21-04-2017

Re: Open order date - DSL Checker?

Apologies for any inconvenience this had caused.

Fingers crossed the upgrade goes smoothly.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Grafter
Posts: 33
Thanks: 6
Registered: ‎01-05-2019

Re: Open order date - DSL Checker?

Same here. Thanks, Gandalf.

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Grafter
Posts: 33
Thanks: 6
Registered: ‎01-05-2019

Re: Open order date - DSL Checker?

Can a member of the team please check if I'm still being switched over to fibre tomorrow (08/05/19)? It's just that I haven't heard anything from Plusnet. Cheers.

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All Star
Posts: 1,279
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Registered: ‎28-02-2017

Re: Open order date - DSL Checker?

@Tone24 

You could put your phone number in the following and see if there's an "OPEN Order" status showing tomorrow.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

 

Brian

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Grafter
Posts: 33
Thanks: 6
Registered: ‎01-05-2019

Re: Open order date - DSL Checker?

Yeah, I did did that last week and it's still saying the same, but no confirmation from Plusnet.

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Plusnet Help Team
Plusnet Help Team
Posts: 8,012
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Registered: ‎01-01-2012

Re: Open order date - DSL Checker?

Thanks for getting back to us @Tone24.

We've checked your order and it's due to complete tomorrow at some point.

Let us know how you get on

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team