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Old Supplier disconnected no broadband from Plusnet

FIXED
Denton1
Newbie
Posts: 2
Fixes: 1
Registered: ‎01-10-2020

Old Supplier disconnected no broadband from Plusnet

Hi

 

Can you please confirm if the transfer is progressing correctly as my phone line has been transferred but there is no broadband?

 

I appreciate your assistance.

Tags (1)
3 REPLIES 3
Denton1
Newbie
Posts: 2
Fixes: 1
Registered: ‎01-10-2020

Re: Old Supplier disconnected no broadband from Plusnet

Fix
My broadband came on after 9pm with an email from Plusnet to switch on the router - as promised by the previous Plusnet text message when the router was posted out.

My apologies to Plusnet with the earlier post prompted from a lot of the negative reviews of Plusnet services.

The service at the moment is fast as promised.
Axman
Newbie
Posts: 1
Registered: ‎07-10-2020

Re: Old Supplier disconnected no broadband from Plusnet

Same problem here.  Previous supplier disconnected this morning.  I am told Plusnet activation will start at midnight 8 October.  Received the router, but no go ahead on set up (no text received yet as they have said) so still my router pack not opened.  Don't know what's going on.  I was told of a smooth transaction without internet disruption on switching to Plusnet !!?

RealAleMadrid
Seasoned Champion
Posts: 1,585
Thanks: 702
Fixes: 38
Registered: ‎07-07-2009

Re: Old Supplier disconnected no broadband from Plusnet

@Axman  Plusnet actually mean that the service should be activated sometime on the 7th before midnight. Try connecting the router, you may find it is working.🙂