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Number in use - staff please check

FIXED
Plusnet Help Team
Plusnet Help Team
Posts: 14,307
Thanks: 4,458
Fixes: 726
Registered: ‎21-04-2017

Re: Number in use - staff please check

Glad to hear you're up and running.

Unfortunately on this occasion your account didn't activate automatically in a timely manner.

Your order experienced no delay at all and completed on the 14th.

Considering the amount of orders go through the systems there are a few which are likely to encounter problems however I appreciate even that is unacceptable and I do apologise for the inconvenience caused as manual intervention was needed on our side to activate your account.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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act123
Grafter
Posts: 26
Thanks: 2
Registered: ‎01-08-2016

Re: Number in use - staff please check

@Gandalf

Thank you for your reply.  

Given what you said about manual intervention being needed, will that also be needed to send me the email to claim my cashback which was part of the deal on the date I signed up? 

Thanks. 

Plusnet Help Team
Plusnet Help Team
Posts: 14,307
Thanks: 4,458
Fixes: 726
Registered: ‎21-04-2017

Re: Number in use - staff please check

Fix

No problems.

Shouldn't need it, you should receive an email regarding your cashback within 10 working days from today.

Once you fill out the linked form you'll receive your reward within 30 days.

Obviously let us know if things don't go to plan and/or if you have any issues. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team