Now 6 weeks without broadband !!
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Now 6 weeks without broadband !!
28-02-2017 12:17 AM
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After having problems with my initial order (Openreach had plugged in wrong line at exchange) I finally got my connection up and running 3 weeks later than originally planned.
All was well for only 2 weeks before everything went dead, contacted Plusnet to find out that another provider (TalkTalk) had slammed my line and tried to take it over despite me never having contacted them. Was assured that a new order had been placed and would be activated in 2 weeks, this was now 6 weeks ago and despite several calls to customer services with them not ringing me back as promised I still have no information on what is happening or when my broadband will be working again, despite still being charged for the service.
If I could find another provider that didn't tie me in to a contract I would have jumped ship by now but it appears I'm going to have to wait this one out. This is costing me a fortune in data charges for tethering my mobile, not a happy bunny.
Re: Now 6 weeks without broadband !!
28-02-2017 11:39 AM - edited 28-02-2017 11:53 AM
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Re: Now 6 weeks without broadband !!
01-03-2017 4:56 PM - edited 01-03-2017 4:57 PM
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Thanks for chasing this up, my connection is now live.
However, the speed is unusable - download is 0.14Mb/s where it used to be over 100x faster at 15Mb/s plus, any chance you can look into this for me.
Re: Now 6 weeks without broadband !!
01-03-2017 5:36 PM
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I'm happy to hear you're back up and running. As for your speed, your broadband order is still in progress so we're not able to test your line. Once the order completes and if you're still having speed problems I'll look into things for you.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Now 6 weeks without broadband !!
02-03-2017 6:05 PM - edited 02-03-2017 6:07 PM
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So it's been 48+ hours now, I'm hoping the order is complete.
Speed is still unusable, can someone take a look please.
slithery@arch:~$ speedtest-cli --simple Ping: 53.962 ms Download: 0.17 Mbit/s Upload: 0.46 Mbit/s
1 - Product name: Plusnet Router 2 - Serial number: N7162621B008277 3 - Firmware version: 7.275.2_F2704N_Plusnet 4 - Board version: F@ST2704N 5 - Mode ADSL 6 - Uptime: 0 days 00:07:10 7 - Data rate: 440/283 8 - Maximum data rate: 888/15632 9 - Noise margin: 31.4/25.6 10 - Line attenuation: 16.3/31.5 12 - Data sent/received: 83.6K/611.6K 20 - Broadband username: xxxxxxxx@plusdsl.net 21 - Wi-Fi network/SSID: xxxxxxxxxxx 22 - Wi-Fi connections: Enable(802.11 b/g/n(up to 144 Mb/s))20 MHz WPS disabled 23 - Wi-Fi security: WPA2 24 - Wi-Fi channel: Automatic (Smart Wireless) 25 - Firewall: Default 26 - MAC Address: 24:7f:20:79:a9:fe 27 - Software variant Version 1.0 28 - Boot loader: 7.275.2
Re: Now 6 weeks without broadband !!
03-03-2017 9:12 AM
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I'm really sorry to hear that you're still having problems.
The order has completed and testing your line I can see your line is banded at 283 kbps. I've reset it now, can you try within the next 30 minutes and let me know if you have any further problems please?
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Now 6 weeks without broadband !!
03-03-2017 9:36 AM
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slithery@arch:~$ speedtest-cli --simple Ping: 39.931 ms Download: 8.68 Mbit/s Upload: 0.50 Mbit/s
That's much better, thanks.
Re: Now 6 weeks without broadband !!
03-03-2017 10:28 AM
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Awesome, glad to see it!
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