Not set up until the new year!

[#1]

Hi,

I'm moving house on Friday 30th November. I have made Plusnet aware and they said I will not be able to connect to the internet until the New Year. This seems like a ridiculously long time, especially when other companies can do it in 10 days.

Any idea if this is an accurate timescale? My husband and I both need the internet for our jobs!

[#2]

Hi @Kleggett88

Thanks for getting in touch and I am sorry if you have been given that impression.

I have reviewed your account and have responded on the ticket on your account that you can view here

I do apologise for any confusion this has caused you and if you have any further questions feel free to get in touch.

Regards,

[#3]

Excellent. Thank you very much for your reply.