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Not set up until the new year!

Kleggett88
Browser
Posts: 2
Registered: ‎26-11-2018

Not set up until the new year!

Hi,

I'm moving house on Friday 30th November. I have made Plusnet aware and they said I will not be able to connect to the internet until the New Year. This seems like a ridiculously long time, especially when other companies can do it in 10 days.

Any idea if this is an accurate timescale? My husband and I both need the internet for our jobs!
2 REPLIES 2
Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Not set up until the new year!

Hi @Kleggett88

 

Thanks for getting in touch and I am sorry if you have been given that impression.

 

I have reviewed your account and have responded on the ticket on your account that you can view here

I do apologise for any confusion this has caused you and if you have any further questions feel free to get in touch.

 

Regards,

Kleggett88
Browser
Posts: 2
Registered: ‎26-11-2018

Re: Not set up until the new year!

Excellent. Thank you very much for your reply.