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Not recived my router

gravelork
Newbie
Posts: 2
Registered: ‎08-07-2020

Not recived my router

Hi, I am a new customer and my broadband has gone live on the 6/7/20 and I have still yet to receive my router, it was supposed to be dispatched on the 2nd so it has been 5 working days but it also says that it should be here before my broadband is turned on? is there any way of working out what has happened and how long it could be, as I am currently without broadband in my home

5 REPLIES 5
Corkie
Newbie
Posts: 4
Registered: ‎08-07-2020

Re: Not recived my router

Cannot answer your question , but I too have just joined plusnet. Activation should be today and the router was only sent out yesterday with a supposed delivery of 3-5 days. I also have lost broadband from my home. I cannot get through on the phone , i’m not on social media. I think we both have made a mistake joining plusnet.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,134
Thanks: 7,599
Fixes: 1,280
Registered: ‎21-04-2017

Re: Not recived my router

Thanks for getting in touch @gravelork 

I'm sorry to see you've not got your router yet. I can see we dispatched the router on the 2nd July. Because of the length of time it's been I suspect it's lost in the post. I've ordered a new router for you now we'll get to you as soon as we can. I apologise for the delay and the downtime you're experiencing at the moment.

@Corkie I've responded to your other post Here.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Strat
Moderator
Moderator
Posts: 31,003
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Registered: ‎14-04-2007

Re: Not recived my router

Moderators Note
This topic has been moved from Fibre Broadband to My Order.

Customer and Forum Moderator. Windows 10 Firefox 96.0.2 (64-bit)


gravelork
Newbie
Posts: 2
Registered: ‎08-07-2020

Re: Not recived my router

Hi Gandalf, that is a shame to hear Sad but thanks for looking into it and sorting it. Shall I expect to wait another 3-5 days for my router again?
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,134
Thanks: 7,599
Fixes: 1,280
Registered: ‎21-04-2017

Re: Not recived my router

Hi @gravelork that's the official time-frame but they're sent via 1st class post (Unfortunately not tracked) so it should arrive sooner. Might have missed the dispatch today but I'm hoping it'll arrive Friday or Saturday.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team