Not recieved router
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Not recieved router
16-01-2019 4:06 PM
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Can anyone help please. My internet should have been up and running from today but I still haven't received my router. I got a text on the 10th January saying it would be with me in a couple of days and it's still not here.
The phone line has been taken over by plusnet but I obviously can't use the internet, need to be able to asap as I work from home.
Thank you,
Charly
Re: Not recieved router
16-01-2019 5:06 PM
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Hi @Cbaldw I'm really sorry that you haven't received your router in time for your connection date.
I can see that we did send this out on the 11th January. However, it can take up to 5 working days for you to receive this, so we expect that you will have this by the 18th January at the latest.
This does mean that you may be unable to use your internet until you receive this, as you may not have access to a third party router. However, if you can get back in touch with us once you have it we are more than happy to refund you for your downtime.
Please accept my sincere apologies for any inconvenience caused, and if you have any questions or further concerns you wish to raise please do not hesitate to get back to us.
P.s. I have also created a support ticket on your account in reference to this issue which you can view here
Kind Regards,
Re: Not recieved router
18-01-2019 3:16 PM
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My router still hasn't arrived today, after the 3-5 days of delivery.
I am in desperate need for my internet at home asap due to work and securitu reasons.
When will I receive a router? Can a new one be sent to get here asap.
Thank you,
Charlotte
Re: Not recieved router
18-01-2019 4:41 PM
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