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Not recieved cheque

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Grafter
Posts: 179
Thanks: 3
Registered: ‎04-02-2014

Not recieved cheque

Hi there, how do I got about raising a ticket for not receiving my £75 cheque, I got an email long ago to say i would get this and its still not arrived.

 

Thanks

4 REPLIES 4
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Moderator
Moderator
Posts: 29,869
Thanks: 3,136
Fixes: 477
Registered: ‎14-04-2007

Re: Not recieved cheque

Moderators Note
This topic has been moved from Fibre Broadband to My Orders.

Customer and Forum Moderator. Windows 10 Firefox 82.0 (64-bit)

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Plusnet Help Team
Plusnet Help Team
Posts: 112
Thanks: 20
Fixes: 5
Registered: ‎08-04-2020

Re: Not recieved cheque

Hi @tolmie35, I can see one of my colleagues in Customer Service was able to resolve this for you on Tuesday. Please do let us know if there is anything further we can help you with. I do apologise that you did not receive the initial cashback amount.

 Jess Moore
 Plusnet Help Team
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Grafter
Posts: 179
Thanks: 3
Registered: ‎04-02-2014

Re: Not recieved cheque

Hi there, sorry no this isnt resolved, I have since received an email saying I'm due a £25 refund, what is this, I'm due £75, please advise.

 

 

 
Dear Mr Tolmie,

Hi there, hope you are well. 

As we discussed I have raised a refund for cash back offer which customer never received (75.00 in Total). This refund will be in your bank with 5-7 working days.

They will be able to help with your query. 

Thank you for your patience.   

 

Thanks

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Plusnet Help Team
Plusnet Help Team
Posts: 385
Thanks: 47
Fixes: 23
Registered: ‎30-03-2020

Re: Not recieved cheque

Hi there @tolmie35 Smiley I can confirm after looking over your account that there is a refund of £75 coming your way. 

 Noor
 Plusnet Help Team