Not recieved cheque
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Not recieved cheque
13-10-2020 11:12 AM
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Hi there, how do I got about raising a ticket for not receiving my £75 cheque, I got an email long ago to say i would get this and its still not arrived.
Thanks
Re: Not recieved cheque
13-10-2020 11:24 AM
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This topic has been moved from Fibre Broadband to My Orders.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Not recieved cheque
16-10-2020 11:23 AM
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Hi @tolmie35, I can see one of my colleagues in Customer Service was able to resolve this for you on Tuesday. Please do let us know if there is anything further we can help you with. I do apologise that you did not receive the initial cashback amount.
Re: Not recieved cheque
20-10-2020 4:25 PM
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Hi there, sorry no this isnt resolved, I have since received an email saying I'm due a £25 refund, what is this, I'm due £75, please advise.
Dear Mr Tolmie, Hi there, hope you are well. As we discussed I have raised a refund for cash back offer which customer never received (75.00 in Total). This refund will be in your bank with 5-7 working days. They will be able to help with your query. Thank you for your patience. |
Thanks
Re: Not recieved cheque
20-10-2020 4:35 PM
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Hi there @tolmie35 I can confirm after looking over your account that there is a refund of £75 coming your way.
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