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Not received router, waiting almost 3 weeks, no internet for one week.

Theonlyfixer
Newbie
Posts: 1
Registered: ‎16-04-2020

Not received router, waiting almost 3 weeks, no internet for one week.

Not sure what else to do at this point, waiting nearly three weeks for a router to be sent out to us for new fibre broadband. The engineer came a week ago, and went ahead with the line upgrade regardless, so we've been without our internet access completely since then (the engineer lied and told us we'd still have internet access, just at a reduced speed until the new router came, and didn't look in to it till after they left to find out this isn't the case)

So far customer service hasn't resolved this, two fibre routers were apparently sent out, but never arrived, and now the customer service phone line is closed too so we can't follow up further! I understand that these times are difficult for everyone, but being in isolation and having absolutely no internet connection for that long is extremely frustrating, as we'd just not have bothered even trying to upgrade if we were told that the process would be such a disaster.
1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,199
Thanks: 467
Fixes: 127
Registered: ‎27-04-2007

Re: Not received router, waiting almost 3 weeks, no internet for one week.

Hi there, I'm really sorry to see this. Can I just check if you're receiving other post OK at the moment? 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team