cancel
Showing results for 
Search instead for 
Did you mean: 

Not received router - broadband active

FIXED
jorgegreen
Newbie
Posts: 3
Fixes: 1
Registered: ‎11-11-2020

Not received router - broadband active

Hi, wondering if you can help. We ordered our broadband last week and our service has activated before we have received the router. I got an SMS on Friday 6th Nov to say it had been dispatched, then an email on Tuesday 10th Nov to say it had been dispatched. Which one is correct? Would be great if I could know when to expect it and if it will fit through the letterbox as it's unlikely anyone will be in. 

 

Thanks.

 

*P.S apologies, I think this is supposed to be in the fibre broadband topic not ASDL but not sure how to delete or move it now.

5 REPLIES 5
jab1
Seasoned Hero
Posts: 7,633
Thanks: 2,592
Fixes: 80
Registered: ‎24-02-2012

Re: Not received router - broadband active

@jorgegreen I've requested the move for you.

John
jorgegreen
Newbie
Posts: 3
Fixes: 1
Registered: ‎11-11-2020

Re: Not received router - broadband active

Thanks John

Strat
Moderator
Moderator
Posts: 30,597
Thanks: 3,461
Fixes: 515
Registered: ‎14-04-2007

Re: Not received router - broadband active

Moderators Note
This topic has been moved from ADSL Broadband to My Order.

Customer and Forum Moderator. Windows 10 Firefox 90.0.2 (64-bit)

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
jorgegreen
Newbie
Posts: 3
Fixes: 1
Registered: ‎11-11-2020

Re: Not received router - broadband active

Fix

Router has arrived in the post now - all up and running. 👍

jab1
Seasoned Hero
Posts: 7,633
Thanks: 2,592
Fixes: 80
Registered: ‎24-02-2012

Re: Not received router - broadband active

Good.Thumbs_Up

John