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Not received new hub 2

BK63
Hooked
Posts: 6
Thanks: 1
Registered: ‎03-10-2019

Not received new hub 2

I re-contracted on 17/04/2023 but I have still not received the hub 2.

I phoned about two weeks ago and was told it would be sent.

5 REPLIES 5
Mr_Paul
Seasoned Pro
Posts: 588
Thanks: 202
Fixes: 11
Registered: ‎07-06-2022

Re: Not received new hub 2

@BK63 

Have you been charged anything yet for the Hub 2?

I think that existing customers, (you stated that you re-contracted), requesting a new Hub2 are charged for the postage and packing?

 

BK63
Hooked
Posts: 6
Thanks: 1
Registered: ‎03-10-2019

Re: Not received new hub 2

I was told it will be on my next bill.

Mr_Paul
Seasoned Pro
Posts: 588
Thanks: 202
Fixes: 11
Registered: ‎07-06-2022

Re: Not received new hub 2

@BK63 

Probably worth giving PN a ring then.

 

BK63
Hooked
Posts: 6
Thanks: 1
Registered: ‎03-10-2019

Re: Not received new hub 2

Just phoned again and was told it had been noted but not actioned.

Had an email to confirm, so I have just got to wait a few days for it to arrive.

Baldrick1
Moderator
Moderator
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Registered: ‎30-06-2016

Re: Not received new hub 2


Moderators Note


This topic has been moved from Broadband to My Order

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