Not received my fibre router yet

[#1]

Hi,

I’ve been a Plusnet standard broadband customer for a while now, but 10 days ago decided to upgrade to fibre.

I was told I needed a new router and one would be sent but I’ve received nothing yet, how long does it normally take ?

Thanks 👍

[#2]

If the auto system works, which isn't guaranteed(!}. you get it a couple of days before your changeover day.

[#3]

Hi there, thanks for reaching out to us via our community forums.

I've checked your fibre order and I can see it's due to complete on the 3rd September. It looks like it was delayed from a completion date of 23rd August due to engineer availability in your area.

While normally we'd post out the new router within a few days before the order completes, I've manually ordered it for you so you should receive it before the weekend.

Let us know how your fibre upgrade goes on the day.

[#4]

Hi,

Thanks for getting back to me, I wasn’t aware there had been a delay in setting up the order.

Presumably the engineer will not require access to my home ?

Kind regards

[#5 · Accepted solution]

No problem, the engineer will just carry out work externally at the cabinet.