Not received £50 reward

[#1]

Hello, I signed up to plusnet in July. My go live date was 5th August.
I eventually after numerous emails received the email to claim the £50 reward..... BUT I still haven’t received it !!!
Why is this such an effort to actually receive it? You advertise this Reward to new customers,but is anyone actually receiving it?
I sent an email exactly a week ago and that still hasn’t had a reply and your telephone number just says’ we’re busy at the moment ring back later’. That’s been ongoing!
Can you help please? Many Thanks

[#2]

Moderators Note
This topic has been moved from General Chat to My Orders.

[#3]

Thankyou I’ve received it now .

[#4]

Hi Ross how do I go about receiving it thanks