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Not receive the router yet

blue12susan
Newbie
Posts: 1
Registered: ‎11-06-2018

Not receive the router yet

I order the router on 23 May and set up on 8 June.. Now pass the date and no router. It said router will post before the broadband activation date still not receive the router yet.

5 REPLIES 5
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,596
Thanks: 10,338
Fixes: 1,602
Registered: ‎21-04-2017

Re: Not receive the router yet

Hi there.

I'm sorry to see your new router wasn't ordered automatically in advance of your order completing.

I've just pushed this through our systems now and we'll get it to you as soon as we can.

Apologies for the inconvenience caused.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
crazydiamond70
Newbie
Posts: 1
Registered: ‎11-06-2018

Re: Not receive the router yet

Same here, no router, activation date 8th June, Well not done me proud yet !

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,596
Thanks: 10,338
Fixes: 1,602
Registered: ‎21-04-2017

Re: Not receive the router yet

@crazydiamond70 apologies for the inconvenience caused, I've manually sent you your router now.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
MattD1
Newbie
Posts: 1
Registered: ‎12-06-2018

Re: Not receive the router yet

Had the same issue and have today recieved 3 routers.....what do I do with the other 2, keep as spares???

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,596
Thanks: 10,338
Fixes: 1,602
Registered: ‎21-04-2017

Re: Not receive the router yet

Sorry to hear that @MattD1

I've sent a couple of return bags out to you to send them back to us free of charge.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet