Not receive the router yet

[#1]

I order the router on 23 May and set up on 8 June.. Now pass the date and no router. It said router will post before the broadband activation date still not receive the router yet.

[#2]

Hi there.

I'm sorry to see your new router wasn't ordered automatically in advance of your order completing.

I've just pushed this through our systems now and we'll get it to you as soon as we can.

Apologies for the inconvenience caused.

[#3]

Same here, no router, activation date 8th June, Well not done me proud yet !

[#4]

@crazydiamond70 apologies for the inconvenience caused, I've manually sent you your router now.

[#5]

Had the same issue and have today recieved 3 routers.....what do I do with the other 2, keep as spares???

[#6]

Sorry to hear that @MattD1

I've sent a couple of return bags out to you to send them back to us free of charge.