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Not informed of Broadband activation date despite calling to confirm this morning!?!?

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Newbie
Posts: 4
Registered: ‎25-03-2020

Not informed of Broadband activation date despite calling to confirm this morning!?!?

Hi,
I called this morning to confirm that my service would definitely be installed today as I had received a few worrying emails saying my order was being reviewed and put on hold. After speaking with the agent, he confirmed it was still planned for today.
I have just checked on the broadband checker and it is now saying tomorrow however I haven't been notified of this!!
I already have a working phone line in the house along with it being connected to Talk Talk fibre and so I can't see why there has been a delay and more importantly why I've not been notified.
Please could you let me know ASAP?
5 REPLIES 5
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Superuser
Superuser
Posts: 8,508
Thanks: 1,915
Fixes: 126
Registered: ‎30-07-2007

Re: Not informed of Broadband activation date despite calling to confirm this morning!?!?

Fix

I have just checked on the broadband checker and it is now saying tomorrow however I haven't been notified of this!!

Don't panic! The date shown  on the broadband checker refers to 00:00 on that date. In effect, if it says tomorrow , it really means effectively by midnight today. Confusing isn't it!

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Newbie
Posts: 4
Registered: ‎25-03-2020

Re: Not informed of Broadband activation date despite calling to confirm this morning!?!?

Hi there,

Firstly thanks for the swift response, I really appreciate it.

That makes a lot of sense as today technically finished at 23:59... Fingers crossed its activated soon as I have a lot of Netflix to catch up on after dinner.

Thanks once again and I must say, everyone I have spoken to at Plusnet so far seems really great.
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Newbie
Posts: 4
Registered: ‎25-03-2020

Broadband Switch Not Happened

Good Morning

So despite calling and speaking with plusnet three times to ensure that my order would be completed yesterday and being assured each time that it would be completed by midnight, the switch has not happened!! in fact nothing seems to have happened at all!

I appreciate that everyone is really busy at the moment however I need my broadband service to be active to enable my son to do his school work from home (currently using mobile data however this is slow and almost used up)

Please can you investigate urgently why this hasn't happened!!?

Many Thanks
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Moderator
Moderator
Posts: 23,601
Thanks: 4,088
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Registered: ‎11-01-2008

Re: Broadband Switch Not Happened


Moderators Note


Two topics from same OP merged.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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Plusnet Help Team
Plusnet Help Team
Posts: 17,409
Thanks: 5,386
Fixes: 911
Registered: ‎21-04-2017

Re: Not informed of Broadband activation date despite calling to confirm this morning!?!?

Thanks for your post @bondbournemouth Sorry for the issues with your order and apologies for the delayed staff response.

I've added a reply to your other thread you can view and respond to by going Here.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team