Not a great start!
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Not a great start!
10-03-2017 6:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm switching over from BT Infinity to Plusnet today (10/03) Got an email saying my router has been dispatched (yesterday), and will be with me in 3-5 working days. It might arrive later today, or might not get here till next week sometime. Either way, I'm now without internet. I still have my BT hub, so maybe I can use that in the meantime? Like the title says...not a great start!
Fixed! Go to the fix.
10-03-2017 7:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The good news is that you can use your BT hub https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Bt-hh-5-trying-to-use-on-plusnet/m-p/1...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Not a great start!
10-03-2017 7:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank MisterW. Turns out that my landline has been switched to plusnet, but they haven't started my internet service yet (according to the recorded message when I called them). So will try with the BT HH5 when the plusnet service starts (soon hopefully). Thank goodness for personal hotspots! lol. Thanks again MisterW
Re: Not a great start!
10-03-2017 8:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you have the same problems as me change broadband provider while you can if not look forward to being without broadband for 5 weeks only to be told that what you ordered is not available but for another £8 a month (ransom) you will not get any at all. waited in three days for an engineer no response until I rang.be prepared to wait hours on the phone unless you want to upgrade or buy a new service then the response is immediate.I have just waited 3 hours on phone last night and today to get my bill corrected. the list is endless.OH they blame their suppliers for everything never themselves
Re: Not a great start!
10-03-2017 9:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm in the same boat; although I have already received my PN router I plan to continue to use the superior BT SmartHub (unofficially the 'HH6'). My BT Infinity line went off at 4am this morning and I had the messages saying my line has moved. Just waiting for the fibre to move across, hoping it doesn't take too long to provision.
The one thing I wished the SmartHub offered is the ability to define the DNS - I would rather use Google's than BT's or, shortly, PN's.
Does anyone know roughly how long it takes for the switch over to happen?
Re: Not a great start!
10-03-2017 10:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you guys gone for Fibre Extra or the standard Fibre? If the latter are you aware of the upload speed on the cheap option?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Not a great start!
10-03-2017 10:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've gone for the Fibre Extra, specifically for the greater upload speed.
Re: Not a great start!
10-03-2017 10:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've gone for fibre extra. It should be the same speed as my BT Infinity.
Re: Not a great start!
10-03-2017 1:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
All up and running on my BT HH5 router (thanks MisterW). Plusnet router still hasn't turned up , which as the title of this thread reads "Not a great start" still stands. Speed is exactly the same as my BT Infinity fibre, so that's good considering the difference in price! Over 2 weeks since the initial order should be enough time to get me a router. Hopefully no more problems with PN. Thanks for all the replies
Re: Not a great start!
14-03-2017 9:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Update: The router STILL hasn't arrived. Finally managed to get through to customer services, to be told "It seems not to have been delivered" really?! He said they are sending a router out now 1st class. When I asked when I should expect it "3 to 5 working days" So that could be next week. Thanks to my three mobile personal hotspot, and the good people on this MB, I was able to adjust my BT router to use, but that was no mean feat! In conclusion, start of my plusnet contract, and I'm already deeply regretting it. I'm guessing it's too late for me to back out now?
Re: Not a great start!
14-03-2017 10:20 AM - edited 14-03-2017 10:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's a shame it's not gone as smoothly for you as it did for me; I was going to offer to send you my Plusnet router but then saw you've managed to get up and running on the BT one (which I've done as well - the newer BT Smarthub is a much better device than the HH5 plut it's retained all my port mapping and routing etc which was convenient). If you're on a BT Smarthub too I would recommend keeping that in use even when your PN router arrives.
I've read a few of the negative threads on here about '..how PN have gone downhill..' etc but my experience has been seamless and so far I have no regrets.
Re: Not a great start!
14-03-2017 10:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Aww, that's VERY kind of you Funk!! It's good to hear that the Plusnet hub is a good one. I was a bit worried about that. And yes, I'll be keeping the BT HH5 as a sub in case it's needed. Thank you!
Re: Not a great start!
14-03-2017 10:30 AM - edited 14-03-2017 10:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Apologies, I meant the BT Smart Hub is better than the Plusnet Hub One (which is just a rebadged HomeHub 5). The PN One router isn't bad, the newer BT Smart Hub is just better (mainly the wireless performance which is superb).
PN One and BT HH5:
BT Smart Hub:
Re: Not a great start!
14-03-2017 10:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Haha...yes I realised I misunderstood your post after I posted my reply. Yes I've heard good things about the smarthub, and I did think about getting it, but wireless is not really an issue for me. The plusnet (re-badged hh5) should be ok for me in my flat. Shame the PN router is a bit ugly though lol.
Re: Not a great start!
14-03-2017 10:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The PN Hub One is very white....!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page